Know Before You Buy!
Know Before You Buy
In the RV business, relationships are paramount. Building a relationship with your local dealer is important for successful and worry-free RV ownership because:
Unlike automotive dealers, RV dealers are not franchised. What this means is that dealerships are not obligated to service and repair your RV if you purchased it from another dealer. RV dealerships are independently-owned and operated businesses. Repair, Maintenance and Service scheduling is done at their discretion; therefore, the priority will logically fall on those who purchased from the dealer before those who purchased elsewhere. Pre-Delivery inspections are more thorough at local dealers – less volume means more time to devote to your vehicle.
RVs are not simple automobiles – it is basically a home on wheels! A new RV typically requires a walkthrough and orientation to familiarize the purchaser, even an experienced RV owner, with their new RV. These orientations are much more helpful when performed at a convenient, close location by knowledgeable staff at your local dealer. After the first use, your new RV will typically require a service to adjust and tweak certain parts of the complicated machine that is your Recreational Vehicle. This service, often referred to as a “shakedown” is much more convenient when performed at a local dealer who is intimately familiar with your RV since they are the ones who inspected it and sold it.
Scheduling timely warranty repairs and adjustments through your local dealership provides far greater flexibility and convenience to you the customer! Purchasing locally allows you to establish a relationship with your dealer, including managers and staff mechanics, enhancing your overall experience and adding value to future transactions! Local dealers are more readily available to assist loyal customers with product questions, user tips, and are more knowledgeable regarding uses and regulations within the dealer’s region. Your dealer’s knowledge of how your RV is serviced and maintained can help to enhance its value when you are ready to trade in! Buying locally helps you support local businesses who, in turn, support your community by providing jobs and aiding the local economy.
Don’t Forget!
Keep in mind that many large corporately and publicly-owned dealerships must adhere to strict company policies – policies that are unfortunately rarely in the best interest of the customer or about establishing relationships
hinking about buying an Extended Service Plan? Which one is right for you? Make sure the service plan you purchase is bumper-to-bumper, parts and labor. Price is not everything! Make sure your local service center accepts the warranty and works directly with them. Otherwise, you may have to advance the service money for repairs and fight the warranty center for reimbursement later.
RVs are not simple automobiles – it is basically a home on wheels! A new RV typically requires a walkthrough and orientation to familiarize the purchaser, even an experienced RV owner, with their new RV. These orientations are much more helpful when performed at a convenient, close location by knowledgeable staff at your local dealer.
Not sure if an issue with your RV is covered? Most warranty claim denials are due to the service center either misdiagnosing the issue or not wording the repair reimbursement request correctly – don’t get caught paying out of pocket for a warranty claim that should be covered, ask Gigi’s Personalized Services (GPS) for help! We can provide a virtual diagnosis and we can prepare your estimate.
